Ensuring Dignity, through care in people’s homes
Age UK Medway provides person centred care to people living in their own home.
Through our dedicated team of carers, team leaders and managers we are able to offer a wide range of services to meet the needs of older people living in Medway. Our care team deliver a host of services including; basic domestic duties, assistance with shopping, bathing, personal care and dementia outreach support.
Our team work with over 300 customers every week, ensuring that the help people need is there, when they need it, and is of a very high standard. Homecare services are probably one of the most demanding and challenging roles that the charity undertakes, covering a wide geographical and rural area logistically it can be and it can be extremely challenging.
We work hard to ensure that our carers are well prepared to care for people in their homes, carrying out the care tasks required, but also to ensure that care staff are continually vigilant and sensitive to people’s changing needs.
For many of our customers, contact with their regular carer is the only social contact they might have on a daily or weekly basis. Often, it is Age UK Medway community carers that are best placed to detect deterioration in people’s medical conditions, improvement in mobility and changes in people’s general wellbeing.
The government of the day seeks to ensure that older people are cared for with dignity, respect and supported to make choices about their care provider, our staff are increasingly placed at the front line of some of the most difficult services in the sector, with an increasing responsibility.
Age UK Medway community carers, supported by their team leaders and managers, effective training and careful regulation provide our community care to a very high standard indeed. In a recent survey of our customers, we were pleased to see that over 95% of our customers were very satisfied with our service and rated our carers as good or excellent.
Our recent Care Quality Commission inspection (August 2013) rated our Homecare services as fully compliant.
If you would like to find out more about receiving care in your home, or indeed would like to become one of Age UK Medway’s community carers, please contact Tania Muscat, Community Services manager on 01634 401099, or email to Enquiries@ageukmedway.org.uk for more information about our services.