Age UK Medway is blazing a trail with its information and advice service. Our two staff and small group of volunteers are achieving record outcomes for Medway’s older people through their efforts to ensure that our customers are receiving every penny that they are entitled to.
Too often we are hearing tales of older people making very difficult choices in life, some forfeiting food, so they can switch on the heating, or staying at home alone, because they cannot afford to come out and socialise.
Between September 2012 and March 2013, Our Information and Advice team worked to improve the disposable income for our customers by a massive £117,500 per year. That money will be there for those people every year, for as long as they need it, which is really good news. A further £89,000 is well on its way too, through more efforts to help complete forms and applications for benefits and grants.
The Information and Advice team is based across two of Age UK Medway’s centres, one at Gillingham, and the other at Strood, so customers are able to call in for advice, or make an appointment for an advisor to call at their home. Advice can be given on a range of issues, including welfare benefits, housing, safeguarding and access to community care.
As well as face to face advice, we are able to provide a range of materials for reference, and these are available as hard copy publications or through our website
If you are worrying about how to prioritise your money, or wondering how you will pay your winter fuel bill, please don’t. Get in touch with our team and find out if we can help.
Our advisors will take care of the form filling if you have difficulty, and help you to navigate the processes of applying for grants and benefits to ensure you are receiving everything you are entitled to.
To find out more about our Information and advice service, call 01634 572616
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